FAQs
FAQ on Savings and Fixed Deposit account opening through Video KYC:


Video KYC enables you to open an AU Savings account instantly wherein, after entering your details, you will have the option to get on a video call with our bank executive to complete your KYC process. The video call will ensure you no longer need to visit the branch to complete your KYC.

Here are the advantages of choosing Video KYC and getting your Full KYC Account: 

  • Get the full-fledged Savings Account with Unrestricted deposits, spends and validity
  • No Paperwork with zero-contact account opening process from the comfort of your home.

  • In the Video KYC process, you have to fill up your details online.
  • After you fill up all the required details, the bank agent will carry out basic checks through video interaction.
  • The agent will guide you through the process. Just keep your original PAN card, a blank paper and a blue/black pen handy.
  • You will get a full-fledged bank account after the Video KYC is done.

Yes. Aadhaar number is required for video KYC. Your Aadhaar number will be verified through an OTP received on your registered mobile number. You don’t need to carry your physical Aadhaar Card during the Video KYC process.

Video KYC is only applicable to New AU Bank Resident Customers.  

Thank you for your interest. However, currently, the video KYC process is only available for new customers. Walk into the nearest AU Bank Branch with the necessary documents for doing Full KYC of AU ABHI account.

There is no minimum pixel requirement. However, the video KYC process needs to be clear so that the customer executive can verify the documents and take a clear live photo. 

Video KYC can be done through the video KYC link that opens in a web browser. There is no requirement for any video calling applications such as Whatsapp or Google Duo. 

Providing location access will help us in ascertaining your location. According to RBI guidelines, you need to be in India to carry out the video KYC. This is for verification purpose only and will not be shared with anyone.  

Since it is a video verification process, the consent to use the camera and microphone is needed to proceed with the video KYC process. This is for verification purpose only and will not be shared with anyone.

Your account opening journey will be saved, and you can restart the video KYC process from the step where you left when you have seamless internet connectivity.

You can carry out the video KYC process during a bank working day from 9:15 AM to 6:15 PM. 

Yes, you can. You can add a new communication address in the account opening journey.  

Sorry for the inconvenience. This could have happened due to heavy traffic on our platform. We request you to please try again on a bank working day between 9:15 AM to 6:15 PM.
Also, this can happen due to heavy traffic on our platform.  We request you to please try again.   

According to the Reserve Bank of India guidelines, you need to be in India to carry out the video KYC process.  

Here are some of the things that you should keep in mind before starting the video call for KYC: 

  • Aadhaar No and mobile number linked to Aadhaar
  • Physical PAN Card
  • Name in PAN Card should match with name in Aadhaar Card
  • Upload of Signature on a white piece of paper (using black pen)
  • Uninterrupted data connectivity
  • A well-lit room
  • To be physically in India
  • Your other Bank Cancelled Cheque (In case of Fixed Deposit opening through Video KYC)
 

After the video KYC process is completed, you will get your account details on your registered email id and mobile number within 24 hours subjected to successful verification at Bank end.  

In case the Video KYC process could not be completed, you can restart the video KYC process, you will receive a communication from the bank.  

Below Fixed Deposit Limit/options are available in Video KYC.

SR NO PARAMETER LIMIT/OPTIONS
1 FD Amount
  • Min Amount - INR 5000
  • Max Amount - INR 10 lakh
2 Tenure
  • Min Tenure - 7 days
  • Max Amount - 10 years
3 Interest Frequency
  • Cumulative/On maturity
  • Monthly payout
  • Quarterly payout
4 FD Product
  • FD-Resident
  • FD-Covid Shield
  • FD-Tax Saving 5 Years
5 Maturity Instructions
  • Auto Renew Principle & Interest
  • Auto Renew Principle & Pay Interest
  • Repay Principle & Interest

Please visit on below link to know the interest rate on Fixed Deposit. https://www.aubank.in/interest-rates 

Below Savings Account can be opened through Video KYC process.

Savings Account Name
AU Savings Account - Value
AU Savings Account – Maximum
AU Savings Account – Premium
AU Savings Account – Exclusive
AU Women Savings Account
AU Senior Citizen Savings Account
AU Royale

Please visit on below link to know Fees and Charges on AU Bank savings Account. https://www.aubank.in/personal-banking/savings-account